Scalable Telecom BPO Solutions

Reduces overheads, improves efficiency, quality, and customer services, and increases your skillsets with disruptive BPO global talent.

Flexible and scalable telecom BPO solutions to accommodate your growth while maintaining your brand’s standard.

Enjoy a substantially higher return on investment by delegating IT services, software maintenance, and user support with IT Verticals. Build and deploy scalable IT solutions of the highest quality with global telecom and media experts.

74% of telecom firms use BPO services for their IT needs.

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Outsourced Application Development

Inherent security, scalable performance, and the ability to integrate with a variety of software and hardware systems, both internal and external, for additional performance and functionality.

Hire expert outsourced enterprise application development services tailored for modern telecom businesses.

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Outsourced Cloud DevOps

Deploy and maintain telecommunications services of any scale and complexity on all major cloud platforms with BPO cloud experts

Our DevOps team ensures round-the-clock availability of your cloud-based services to customers while continuously monitoring resource consumption and keeping your costs under control.

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Outsourced Telecom Big Data Analytics

With comprehensive expertise in Big Data across various domains, we are the ideal choice to handle your data management needs. Our services include:

Establishing efficient data pipelines
Designing storage models
Implementing advanced AI/ML algorithms for anomaly detection and fraud prevention

And more

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Outsourced 5G Digital Services

Confidently tap into uncharted territories with high potential for commercial opportunities and monetization options.

With next-generation networks, be the first to leverage 5G’s immense potential and secure a long-term leading position in the rapidly evolving telecom market.

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Outsourced Business Support Systems

Save cost and time with expert telecom BPO services. Let professional telecom experts take care of your back office while maintaining a consistently high level of quality across your service portfolio, including

Data entry
Order processing
Customer account management
Reporting while adhering to data privacy and security regulations.

With stellar enterprise software development expertise and access to an impressive pool of highly qualified resources, your business systems will get the best support possible.

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54% of companies outsource one-third of their communication and customer services.

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Our Comprehensive Telecom & Media BPO Services

Service Installation & Activation

We offer assistance with the setup, installation, configuration, and activation of essential equipment and network connectivity to ensure your customers can easily access their accounts & services globally.

Call Center & Live Chat

Inbound & outbound contact center services and live chat staff handling calls ,questions, data entry, order processing, customer account management, and reporting, while adhering to data privacy and security regulations.

Billing & Payment Processing

With innovative invoice generation, payment processing, reconciliation, and dispute resolution, we facilitate customer invoicing, payment processing management, and accounts reconciliation.

Network Maintenance

Our services involve utilizing the network, monitoring, maintenance, and upgradation of networks, fault resolution, preventive maintenance, and capacity planning for optimal network performance.

Technical Support

Our technical experts provide assistance with telecommunication services, including help desk support, remote support, on-site support, knowledge management, and other related services.

57% of businesses leverage BPO to concentrate on core operations.

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Why Choose IT Verticals?

Higher Efficiency

Customized BPO services with the end goal of higher performance.

Proven Track Record

An impressive portfolio of delivering quality services to telecom & media industry

Tech Prowess

Modern digital assets and innovative solutions per your needs and budget.

Tailored Costs

Transparent pricing structure tailored to your needs & budget, with no hidden costs.

Honesty & Ethics

Offering ethical & genuine BPO services with high standards and compliance.

Compliance

All our employees go through stringent scrutiny & sign an NDA to safeguard clients' info & data.